Privacy Policy

 Privacy Notice

Nest & Rest Property Rentals Ltd (Company No. 16477567)

128 Stapleton Road, Bristol, BS5 0PS

Introduction

This notice explains how we collect, store, and use your personal information. It also sets out your rights under data protection law and how we protect them.

'Personal data' means any information that identifies you, or that could identify you when combined with other information. Any action taken with personal data — such as collecting, storing, or sharing it — is called 'processing'.

We do not sell, share, or disclose information collected through our website to third parties, except as described in this notice.

1. Where We Get Your Information From

We obtain personal data in three ways:

• Directly from you, when you use our website or services.
• From third-party databases and service providers.
• From monitoring how you use our website or services.

2. Information You Give Us Directly

When you use our website or services — for example, to submit a query — we may ask you to provide:

• Personal identifiers: your name, title, and date of birth.
• Contact details: email address, phone number, and postal addresses for billing, delivery, or correspondence.
• Account information: your username and password.
• Payment details: debit or credit card number, expiry date, and bank account information.
• Communication records: messages sent through our website, by email, or by phone.
• Marketing preferences: your choices about the types of marketing you wish to receive.

We may also process:

• Employment documentation, such as recent payslips.
• Proof of address, such as a tenancy agreement or rental contract.

3. Information We Collect From Third Parties

We sometimes verify the information you give us using data from external sources. We may also supplement our records to reduce the information you need to provide, or to assess the quality of services you offer. This may include:

• Identity verification information.
• Business details: your trading name and address, company number, and VAT number (if applicable).
• Confirmation of your contact information.
• Reviews and feedback about your business from other platforms.
• Unsolicited complaints from other users.

4. Information We Collect Through Your Use of Our Services

When you use our website and services, we automatically collect:

• Login credentials and other information used to access your account.
• Content you contribute, such as reviews or poll responses.
• Technical information about your device and browser, including your IP address, browser type and version, and operating system.
• Usage data: how often you use our services, which pages you visit, and whether you read and respond to our messages.
• Transaction records: details of services you have purchased and payments made.
• Your marketing preferences and communication choices.

5. Aggregated and Anonymous Information

We may combine anonymous data — such as statistics or demographic information — for any purpose. This kind of data cannot identify you as an individual and is not treated as personal data under the law.

However, if we link any aggregated data back to your personal data in a way that could identify you, we will treat the combined information as personal data and handle it in accordance with this notice.

6. Special Category Data

Special category data includes information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, and genetic or biometric data.

We do not routinely collect special category data. If there is a lawful basis to do so in a specific situation, we will only process it in accordance with applicable law.

7. What Happens If You Don't Provide Your Data

Where we need your personal data to fulfil a contract or legal obligation, and you choose not to provide it, we may be unable to deliver the service in question. If this happens, we will let you know at the time.

8. Processing Based on a Contract With You

When you create an account, purchase a service, or agree to our terms and conditions, a contract is formed between us. To fulfil that contract, we need to process certain personal data. We use this information to:

• Verify your identity for security purposes.
• Provide the services you have requested.
• Offer suggestions and advice to help you get the most from our services.

We will continue to process this data for as long as the contract remains in place, or until it is lawfully terminated.

9. Processing Based on Your Consent

In some cases — such as when you browse our website or request general information about our services — we process your data on the basis of your consent.

Where possible, we seek your explicit consent. For example, we ask you to agree to the use of non-essential cookies when you first visit our website.

With your permission, we may occasionally share your name and contact details with selected partners whose services may be of interest to you.

You can withdraw your consent at any time by contacting us at admin@homes4al-ltd.com or through our website. Please note that withdrawing consent may affect your ability to use some or all of our services.

While we respect your right to withdraw consent, the law may permit us to continue processing your data on a different lawful basis — for example, where we have a legal obligation to do so.

10. Processing Based on Legitimate Interests

We may also process your data where there is a legitimate interest — either yours or ours — in doing so. Before relying on this basis, we carefully consider:

• Whether the same goal could be achieved without processing your data.
• Whether processing (or not processing) could cause you harm.
• Whether you would reasonably expect us to process your data in this way.

Examples of processing on this basis include:

• Improving and developing our services.
• Maintaining records for the proper administration of our business.
• Responding to communications you have sent us.
• Detecting and preventing fraudulent use of our services.
• Exercising our legal rights, including protecting our intellectual property.
• Obtaining insurance or professional advice to manage business risk.
• Protecting your interests where we have a duty of care.

11. Processing Required by Law

In some circumstances, we are legally required to process your data — for example, if we receive a request from a law enforcement authority with appropriate authorisation, such as a search warrant or court order. This may include your personal data.

12. Processing to Protect Vital Interests

Where processing personal data is necessary to protect someone's life — and where consent cannot be obtained and no other lawful basis applies — we may process data on the basis of vital interests. For example, we may share relevant information with appropriate organisations if we have a safeguarding concern about a vulnerable person.

13. Keeping Your Data Private

We do not share or sell your personal data to third parties outside of the circumstances described in this notice.

14. Information You Make Public

Our website allows you to post content — such as reviews or messages — that may be visible to other users. When you do so, we reasonably assume you consent to that content being seen. Your username may appear alongside your post, and the post itself may contain personal data.

By posting content, you accept responsibility for any personal data it contains and for considering the privacy of others who may read it. Once information enters the public domain, we cannot control how others may use it.

If you wish to request the removal of content you have posted, please contact us at admin@homes4all-ltd.com. We will consider such requests at our discretion, where there is no legal basis for us to retain the content.

15. Third-Party Advertising on Our Website

Third-party advertisers may display content on our website. These parties — or their agents — may use tracking technologies to collect data about you when their adverts are shown. They may also use cookies or JavaScript to personalise adverts and measure their performance.

We have no control over these technologies or the data collected by third parties. Their practices are not covered by this privacy notice.

16. Service Providers and Business Partners

We may share your data with businesses that provide services to us or that act as our partners. For example:

• We may use fraud prevention agencies and credit reference agencies to verify your identity.
• We may share your contact details with advertising agencies to promote our services to you.

17. Referral Partners

If you act as an affiliate or referral partner, we use the information you provide solely to track referrals, calculate commission, and arrange payment. This information is kept confidential and is not used for any other purpose. We expect our partners to maintain the same standard of confidentiality.

18. Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. They help websites remember your preferences and provide a consistent experience across pages.

We use cookies for the following purposes:

• Tracking how you use our website.
• Remembering whether you have seen specific messages or notifications.
• Keeping you signed in to your account.
• Saving your answers to surveys while you complete them.
• Recording your live chat conversations with our support team.

When you first visit our website, we will ask for your consent to use non-essential cookies. If you decline, we will only use cookies necessary for the site to function. Blocking cookies may limit some features of our website.

You can delete or manage cookies at any time through your browser settings.

19. Information Collected Automatically When You Browse

Our servers automatically log requests made by your browser. This includes information such as your IP address, geographical location, internet service provider, browser type and version, and screen resolution.

We use this information in aggregate to understand how our website is used and how we can improve it. If combined with other information we hold about you, it may be possible to identify you personally.

20. Remarketing

We may use remarketing technology — such as tracking cookies or web beacons — to show you adverts for our services when you visit other websites. This helps us display relevant content without repeatedly showing you adverts you have already seen.

If you have consented to this, a third-party advertising provider may help us deliver remarketing services. We do not share your personal data directly with advertisers for this purpose.

21. Your Rights

You have rights under data protection law regarding how we process your personal data. For a full explanation of these rights, please visit: http://www.knowyourprivacyrights.org

22. How We Protect Data in Transit

We use Secure Sockets Layer (SSL) certificates to encrypt data transferred between you and our website. You can confirm that a connection is secure by looking for a padlock symbol or similar trust indicator in your browser's address bar.

23. Communication via Third-Party Software

With your consent, we may communicate with you using third-party platforms such as WhatsApp (Facebook), Microsoft Teams, or Zoom. These platforms are expected to use encryption and comply with applicable data protection laws, including the UK GDPR. If you have concerns about any particular platform, please let us know.

24. Accessing and Updating Your Information

It is important that the personal data we hold is accurate and current. Please inform us of any changes to your information.

You can review or update your account information at any time by signing in to your account on our website. To request a copy of any data we hold about you that is not accessible online, please contact us.

For security, we will verify your identity before providing access to your data or making any changes. Please note that we are not always legally required to provide all information we hold, and in some cases a fee may apply. We will inform you in advance if this is the case.

If you would like us to remove your personal data from our website, please contact us. Please be aware that we may not always be able to do so if there is a lawful basis for us to continue holding it.

25. How We Handle Your Communications

When you contact us — whether by phone, email, or through our website — we collect and record the information you provide in order to respond to you. We may retain your name and contact details to help us manage our communications with you and maintain a high standard of service.

26. Complaints

If you are unhappy with how we handle your personal data, or with any aspect of our privacy practices, we encourage you to contact us first so we can try to resolve the matter.

When you make a complaint, we record the information you provide in order to investigate and respond to it. We aim to look into all complaints relating to user-generated content, though this may not be immediate.

If your complaint reasonably requires us to share some information with another party, we may do so — but only where necessary and at our discretion.

If a dispute cannot be resolved directly, we hope you will be willing to pursue mediation or another form of alternative dispute resolution in good faith.

You also have the right to complain to the Information Commissioner's Office (ICO) at any time: https://ico.org.uk/make-a-complaint/. We would appreciate the opportunity to address your concerns before you do so.

27. How Long We Keep Your Data

Unless stated otherwise in this notice, we retain your personal data only for as long as necessary:

• To provide the services you have requested.
• To comply with legal obligations, including those required by our tax authorities.
• To support or defend against a legal claim.

28. Legal Compliance

This privacy notice complies with UK data protection law, including the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and the Privacy and Electronic Communications Regulations (PECR).

29. Updates to This Notice

We may update this privacy notice from time to time. Any changes will be published on our website. We recommend checking this page periodically to stay informed.